Privacy Policy
Your privacy matters. This policy explains how INDTRD collects, uses, protects, and manages your personal data—and what rights you have over your information.
1. Introduction
INDTRD Group ("we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you use our website, services, or purchase our products.
By using our services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our website or services.
We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) for European users and other regional privacy regulations. We are transparent about our data practices and respect your rights over your personal information.
2. Information We Collect
We collect different types of information to provide and improve our services:
Information You Provide
- Account Information: Name, email, phone number, company name, job title
- Order Information: Shipping address, billing address, payment details, purchase history
- Communication Data: Messages, inquiries, support tickets, RFQ submissions
- Profile Data: Preferences, saved products, wishlists
Information Collected Automatically
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent, click patterns, search queries
- Location Data: Approximate location based on IP address (not precise GPS)
- Cookies & Tracking: Session data, preferences, analytics information
Information from Third Parties
- Business Partners: Manufacturers, distributors, logistics providers
- Analytics Providers: Google Analytics, web analytics vendors
- Payment Processors: Transaction verification, fraud prevention data
- Marketing Platforms: Campaign performance, engagement metrics
3. How We Use Your Information
We use your personal information for the following purposes:
Order Processing
Fulfill orders, process payments, arrange shipping, send order confirmations and updates
Customer Support
Respond to inquiries, resolve issues, provide technical assistance, handle returns
Service Improvement
Analyze usage patterns, improve website functionality, personalize user experience
Marketing Communications
Send product updates, promotions, newsletters (with your consent, opt-out anytime)
Security & Fraud Prevention
Detect and prevent fraud, protect against security threats, verify identities
Legal Compliance
Comply with legal obligations, enforce terms, respond to legal requests
4. Data Security & Protection
Security Measures: We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, loss, destruction, or alteration. Our security measures include:
SSL/TLS Encryption
All data transmitted is encrypted using 256-bit SSL
Secure Servers
Data stored on protected servers with firewalls
Access Controls
Restricted access to authorized personnel only
Important: While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously monitor and improve our security practices.
Data Retention: We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, we retain data for up to 5 years after your last interaction with us, unless a longer retention period is required by law.
5. Your Privacy Rights
You have the following rights regarding your personal information:
Right to Access
Request a copy of the personal information we hold about you
Right to Rectification
Correct inaccurate or incomplete personal information
Right to Erasure
Request deletion of your personal information (subject to legal requirements)
Right to Data Portability
Receive your data in a structured, machine-readable format
Right to Object
Object to processing of your data for marketing or other purposes
Right to Withdraw Consent
Withdraw consent for data processing at any time (doesn't affect prior processing)
How to Exercise Your Rights: To exercise any of these rights, contact us at [email protected]. We will respond to your request within 30 days. You may need to verify your identity before we process your request.
6. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content. Cookies are small text files stored on your device.
Essential Cookies
Required for website functionality, security, and authentication. Cannot be disabled.
Analytics Cookies
Help us understand how visitors use our site (Google Analytics, etc.). Can be disabled in settings.
Marketing Cookies
Track your activity to deliver relevant ads and measure campaign effectiveness. Can be disabled.
Managing Cookies: You can control cookies through your browser settings. Note that disabling certain cookies may limit website functionality. Most browsers allow you to refuse cookies or delete existing ones.
7. Data Sharing & Third Parties
We do not sell your personal information. We may share your data with trusted third parties only in the following circumstances:
- Service Providers: Shipping carriers, payment processors, cloud hosting, email services (under strict confidentiality agreements)
- Business Partners: Manufacturers and distributors to fulfill orders and provide warranty support
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In connection with a merger, acquisition, or sale of assets (you'll be notified)
- With Your Consent: When you explicitly authorize us to share your information
Third-Party Responsibility: We are not responsible for the privacy practices of third-party websites or services. We encourage you to review their privacy policies before providing any information.
8. International Data Transfers
INDTRD operates globally with offices in China, Germany, USA, and UAE. Your personal information may be transferred to, stored, and processed in countries outside your country of residence, including China.
Data Protection Standards: When we transfer data internationally, we ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Adequacy decisions recognizing equivalent data protection standards
- Binding corporate rules for intra-group transfers
- Your explicit consent where required
By using our services, you acknowledge and consent to the transfer of your information to countries that may have different data protection laws than your country of residence.
9. Children's Privacy
Our services are intended for business users and individuals aged 18 and older. We do not knowingly collect personal information from children under 18.
Important: If you believe we have inadvertently collected information from a child under 18, please contact us immediately at [email protected], and we will promptly delete such information.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you via email (if you have an account with us)
- Display a prominent notice on our website
- Request your consent if required by law
We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
Questions About Your Privacy?
Our privacy team is here to help you understand how we protect your data and answer any questions about your rights.
Email: [email protected]