Return & Refund Policy
Your satisfaction is our priority. We offer a comprehensive 365-day return policy with quality guarantee to ensure confidence in every purchase.
Return Policy
365-day return window for your peace of mind
365-Day Return Guarantee
We accept returns within 365 days from the delivery date. This extended return window demonstrates our confidence in product quality and commitment to customer satisfaction.
Eligible Return Reasons
Please contact our support team immediately upon receiving your order if you encounter any of the following issues:
Non-Delivery
If you haven't received your package beyond the estimated delivery timeframe, we guarantee either a full refund or free reshipment of your order.
Exceptions:
- •Incorrect shipping address provided by customer
- •Customs clearance issues due to customer's documentation
- •Force majeure events (extreme weather, natural disasters, civil unrest)
Missing Items
If items are missing from your shipment, please follow these steps:
- 1Verify you have received all boxes listed on your shipping notification
- 2Thoroughly check each box, including packaging materials where small parts may be hidden
- 3Contact our support team with photos of the complete shipment and packaging
- 4We will review warehouse records and packing documentation
- 5Resolution will be provided based on our investigation findings
Defective or Damaged Products
Products damaged during shipping or found to be defective upon arrival are eligible for immediate return or replacement. Please document the damage with photos and contact our team within 7 days of delivery for fastest resolution.
Refund Process
Simple steps to process your refund
Once your return is approved and received at our facility, we will process your refund promptly. The refund timeline and method depend on your original payment method and banking institution.
Refund Processing Steps
Return Received
Day 1We receive and inspect your returned items at our facility
Quality Inspection
1-2 business daysOur team verifies the condition and completeness of returned products
Refund Approval
1 business dayOnce approved, refund is initiated to your original payment method
Payment Processing
3-10 business daysYour bank or payment provider processes the refund to your account
Refund Methods
- Credit/Debit Card: 5-10 business days
- PayPal: 3-5 business days
- Wire Transfer: 5-7 business days
Important Notes
- •Refunds are issued to the original payment method only
- •Shipping costs are non-refundable unless the return is due to our error
- •Processing time may vary during peak seasons
Refund Guarantee
We guarantee full refunds for eligible returns. Once your return is approved and received, you will receive email confirmation with the expected refund date. If you don't receive your refund within the stated timeframe, please contact our support team immediately.
Quality Issues
Our commitment to product authenticity
100% Genuine Product Guarantee
INDTRD is an authorized distributor committed to supplying only genuine, factory-original industrial automation components. All products come with full manufacturer warranties and certifications.
Quality Verification Process
If you suspect a product may not be genuine or have quality concerns, we take these matters seriously and will investigate thoroughly. To process a quality-related return, please follow these steps:
Contact Our Team
Immediately notify our support team with your order number and detailed description of the quality concern
Provide Documentation
Submit clear photos or videos showing the product, packaging, labels, and any quality issues
Third-Party Testing (If Required)
For authenticity disputes, we may require a quality report from an accredited third-party testing organization
Resolution
Upon verification, we will provide immediate replacement or full refund, plus compensation for testing costs if applicable
Accepted Testing Organizations
We accept quality reports from internationally recognized testing laboratories including:
- •ISO/IEC 17025 accredited laboratories
- •Manufacturer-authorized service centers
- •Government-certified inspection agencies
Testing Cost Coverage
If third-party testing confirms a quality issue:
- •We reimburse all testing costs
- •Full product refund or replacement
- •Compensation for shipping expenses
Important Terms
Key conditions and requirements
Return Window
Returns are accepted within 365 days from the delivery date. This extended period demonstrates our confidence in product quality and commitment to customer satisfaction.
Product Condition Requirements
By returning products to INDTRD, you certify that:
- •Products were purchased directly from INDTRD
- •No substitution or replacement from other sources
- •Items are in original packaging and unused condition (except defective products)
- •ESD or moisture-sensitive products remain sealed unless opened under controlled conditions
Customs & Import Fees
For returns initiated due to customer error (wrong part ordered, changed requirements, etc.), the customer is responsible for all customs duties, import taxes, handling fees, and other charges incurred during the return process.
Return Shipping Requirements
All return shipments must be sent with prepaid freight charges. We do not accept COD (Cash on Delivery) or freight-collect shipments. Please use a trackable shipping method and retain your tracking number for reference.
Non-Returnable Items
The following items cannot be returned:
- •Custom-ordered or specially manufactured products
- •Items not in original condition or packaging
- •Products damaged due to improper customer handling or storage
- •Items without proof of purchase from INDTRD
Case-by-Case Evaluation
Each return request is evaluated individually based on specific circumstances and product conditions. Our goal is to provide fair and reasonable solutions that protect both customer interests and product integrity. For clarification on any policy terms, please contact our support team.
Need Assistance?
Our support team is here to help with your return or refund
If you have questions about our return and refund policies, need help initiating a return, or require clarification on any terms, please don't hesitate to reach out to our customer support team.